Privacy Policy
Jetstream Pressure Washing AU Pty Ltd (ABN 77 680 831 485, ACN 680 831 485)
Trading as Jetstream Pressure Washing AU
Registered Address: 19A Kensal Street, Moorooka QLD 4105
Email: jetsreampressurewashingau@gmail.com
This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
By using our services or providing your personal information, you agree to the terms of this Privacy Policy.
1. What Information We Collect
We may collect personal information including:
- Name
- Phone number
- Email address
- Service address
- Billing and payment information
- Property details relevant to services
- Communication records (calls, messages, emails)
- Photos of property (before and after services)
2. How We Collect Information
We collect personal information when you:
- Request a quote
- Book a service
- Communicate with us via phone, SMS, email, or online forms
- Sign a service agreement or recurring payment agreement
- Interact with our website or advertisements
3. Why We Collect Your Information
We collect and use your personal information to:
- Provide and manage our services
- Process payments and issue invoices
- Communicate with you about bookings and services
- Improve our services and customer experience
- Send service reminders, updates, or marketing communications
- Comply with legal and regulatory obligations
4. Disclosure of Personal Information
We may disclose your personal information to:
- Payment processors and financial institutions
- Software providers (CRM, booking systems, analytics tools)
- Contractors or service providers assisting in delivering services
- Professional advisers (accountants, legal advisers)
- Government authorities where required by law
We take reasonable steps to ensure third parties handle your information securely.
5. Overseas Disclosure
Some of our service providers or software systems may store or process data overseas. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no system is completely secure, and we cannot guarantee absolute security.
7. Access and Correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, or misleading.
To do so, contact us using the details below.
8. Marketing Communications
We may send you marketing communications about our services.
You may opt out at any time by contacting us or using any unsubscribe option provided.
9. Cookies and Website Tracking
Our website may use cookies and tracking technologies to improve user experience and analyse website traffic.
This may include tools such as Google Analytics or advertising platforms.
10. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
11. Complaints
If you believe we have breached your privacy rights, you may contact us using the details below.
We will respond to complaints within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
12. Contact Us
Email: jetsreampressurewashingau@gmail.com
Address: 19A Kensal Street, Moorooka QLD 4105
13. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available upon request or on our website.